A Takoradi-based jewellery company, ELOK & Sons Ltd., has filed a lawsuit against Donewell Insurance Limited, alleging that the insurer failed to honour a claim arising from the theft of jewellery stock valued at approximately US$3 million.
The suit, filed at the Sekondi High Court, accuses Donewell Insurance of breaching a fire and burglary insurance contract entered into between the two parties in 2025.
According to court documents, ELOK & Sons purchased a Combined Fire and Burglary Insurance Policy from Donewell Insurance in August 2025 to cover its jewellery stock. The company stated that before issuing the policy, officials of the insurer inspected its jewellery shop and assessed the value of the stock.
The insurer subsequently valued the stock at US$3 million based on prevailing world market prices and charged a premium of US$4,266, which the company said it paid in full in US dollars. Following payment, ELOK & Sons was issued Policy No. DIL/CC/FBC/06250007.
The company told the court that on September 1, 2025, its jewellery shop was burgled, resulting in the theft of stock covered under the insurance policy. It said it promptly informed Donewell Insurance of the incident through email and expected the insurer to initiate the claims process.
However, ELOK & Sons alleges that the insurer failed to take immediate action. Court documents indicate that an investigator acting on behalf of Donewell Insurance visited the premises nearly two weeks after the incident to conduct preliminary inquiries and document the scene.
The company further stated that it reported the burglary to the police and later submitted a police investigation report to the insurer on September 26, 2025. Despite this, it claims there was little communication from Donewell Insurance regarding the status of the claim.
According to the plaintiff, delays in processing the claim compelled its management to visit the insurer’s Takoradi office to complain about what it described as the company’s slow response to the matter. It was only after this intervention, the company claims, that it was provided with a claims form to complete.
ELOK & Sons further alleges that Donewell Insurance later requested additional documents and information, which it considers unnecessary given that the insurer had already inspected and valued the stock before issuing the policy and collecting the premium.
The company maintains that it complied with all requests and cooperated fully with investigations conducted by the insurer. However, after months of correspondence and engagements, it concluded that Donewell Insurance did not intend to settle the claim.
In its statement of claim, ELOK & Sons argues that the insurer’s alleged failure to honour the policy amounts to a breach of contract that has caused significant financial losses.
The company is seeking special damages covering the value of the stolen jewellery stock as well as general damages for losses allegedly suffered as a result of the unpaid claim.
It contends that the inability to recover compensation prevented it from replenishing its stock, negatively affected its operations and revenue, and ultimately led to the closure of its branch at the Takoradi Mall.
The writ of summons, issued on June 22, 2026, seeks damages for breach of contract and compensation for losses the company says resulted from Donewell Insurance’s alleged failure to fulfil its obligations under the policy.
Donewell Insurance is yet to publicly respond to the claims contained in the lawsuit.
