The Ghana Civil Aviation Authority (GCAA) has launched an investigation into the alleged mistreatment of passengers travelling on a KLM flight from Amsterdam to Accra after videos circulating on social media showed stranded travellers expressing frustration over their treatment.
The affected passengers were scheduled to travel on KLM Flight KL059, which was due to arrive in Accra on Saturday, June 27, 2026. However, the flight was reportedly delayed, leaving passengers stranded at Amsterdam’s Schiphol Airport amid allegations of poor treatment.
In a statement issued on Sunday, June 28, the GCAA said it had taken note of the videos and was treating the matter with urgency.
“The Ghana Civil Aviation Authority has noted with concern videos circulating on social media showing stranded passengers expressing dissatisfaction over their alleged treatment by KLM in Amsterdam in connection with Flight KL059,” the Authority said.
According to the regulator, investigations have commenced into the circumstances surrounding the reported tarmac delay and claims that some passengers were subjected to poor treatment.
“As Ghana’s aviation regulator, with safety, security and consumer protection as our top priorities, the GCAA has commenced an investigation into the circumstances surrounding the reported tarmac delay and the alleged mistreatment of some passengers,” the statement added.
The Authority said it would engage KLM and other relevant stakeholders as part of the probe before determining any appropriate regulatory action.
“The Authority will engage all relevant stakeholders and communicate the outcome of the investigation, where appropriate, in accordance with established regulatory procedures,” it noted.
The investigation comes after videos shared online showed passengers alleging they had been left stranded in Amsterdam following delays involving the KLM flight, prompting calls for regulatory intervention and greater protection of passenger rights.
While the GCAA has not indicated when the investigation will be concluded, it reaffirmed its commitment to safeguarding the welfare of air travellers and maintaining high standards of safety, security and service delivery within Ghana’s aviation sector.
“The GCAA remains committed to ensuring the safety and security of passengers and maintaining high standards of service within the aviation sector,” the Authority stated.
The outcome of the investigation is expected after the regulator has engaged all relevant parties and assessed the circumstances surrounding
