government has requested the Public Utilities Regulatory Commission PURC to investigate with urgency the complaints from consumers on suspected anomalies in electricity billing.
In a statement signed and issued on Monday by the Minister of Communications, Dr Edward K. Omane Boamah, the government said it has received a number of complaints from residential and business customers of the Electricity Company of Ghana (ECG) about suspected anomalies in their bills following the last adjustment in utility tariffs by the PURC.
It said government agrees with the complainants that the reported anomalies are affecting the income and operating costs of consumers and must be urgently looked into.
It therefore asked the PURC to ensure that the ECG rectifies the billing system to reflect the tariffs approved by the Commission.
Accordingly, the ECG has also been directed to cooperate effectively with the PURC and the Energy Commission to ensure speedy resolution of the suspected anomaly in the billing system, the statement said.
Consumers of the ECG are also encouraged to present to the PURC their complaints with accompanying receipts and bills to help with the investigative process, it added.
”We believe an effective execution of this request will lead to the resolution of the concerns raised by the citizenry,” the statement concluded.