The Electricity Company of Ghana (ECG) and the Northern Electricity Distribution Company (NEDCo) in 2014 paid a total of GH¢8 million as compensation to consumers for poor services that led to the destruction of properties.
The ECG in 2014 also paid GH¢200,000 compensation to a consumer whose three bedroom house was razed down as a result of a fault from the ECG.
The Public Relations Director of the Public Utilities Regulatory Commission (PURC), Nana Yaa Jantuah who said this on Accra-based Asempa FM Monday said the Commission would continue to work to protect the interest of the consumer and therefore urged consumers to bring their complaints to the Commission.
According to her, when complaints such as wrong billing and destruction of properties by the ECG are made to the Commission, it would investigate to establish whether or not the utility provider was at fault, after which some compensation would be paid.
Nana Jantuah also noted that the Commission was still in the process of compiling compensation figures for 2015.
The PURC in December 2015 approved a 59.2 per cent increase in electricity tariffs.
However, following the implementation of the new tariffs, consumers have been complaining about their credits “vanishing” following metering and billing anomalies.
In January, the Deputy Minister of Energy, Mr John Jinapor announced that the ECG had refunded some 333,902 customers who had experienced the billing anomalies.