PURC orders ECG to suspend billing software

The Public Utilities Regulatory Commission (PURC) has ordered the Electricity Company of Ghana to suspend the implementation of its new billing software until further notice.

The action has been necessitated by complaints which it has received from consumers of electricity regarding issues of over billing.

A statement signed by the Director of Public Affairs of the PURC, Nana Yaa Jantuah, said the Commission after a thorough investigation into the matter through its monitoring exercises which culminated into visits to specific areas and also interrogation of bills which were presented to consumers by the Electricity Company of Ghana, came to the conclusion that there was an anomaly in the initial implementation of the new Billing Software.